COMPLAINTS AND DISPUTES
Betting disputes can arise for various reasons, including discrepancies in bet placement, payout calculations, and interpretations of betting rules.
It is crucial for both customers and Panther Bet to clearly understand and adhere to the terms and conditions to minimize conflicts.
Panther Bet aims to resolve reported complaints efficiently, utilizing its efforts to address customer concerns.
1.1. Lodging a Dispute
If a betting dispute arises, it is essential to follow a structured process to ensure the issue is resolved fairly and transparently.
Customers should first gather all relevant information pertaining to the dispute, including bet details, communications with the operator, and any screenshots or records that could support their case.
1.2. Next, they should contact Panther Bet customer service department to formally lodge the dispute.
This can generally be done via
- Telephone
- Online Dispute Resolution Form
It is advisable to clearly outline the nature of the dispute, providing all necessary evidence and documentation to substantiate the claim.
Panther Bet will then review the submitted information and may request additional details if needed.
- It is important for customers to respond promptly and cooperate fully during this review process.
- Panther Bet aims to resolve disputes within a specified timeframe, but the duration can vary depending on the complexity of the issue.
1.2. Escalation
- Panther Bet will refer any unresolved dispute to the Western Cape Gambling and Racing Board (WCGRB) for independent review.
- The WCGRB will conduct its own investigation and mediate a resolution between the parties.
Western Cape Gambling and Racing Board [WCGRB]
| Contact Method | Details |
|---|---|
| [email protected] | |
| Telephone | 021 480 7400 |
1.3. Appeal
If Panther Bet or the customer is dissatisfied with the Western Cape Gambling and Racing Boards [WCGRB] decision, they may file a petition for a hearing within 14 days to reconsider the resolution.
The Western Cape Gambling and Racing Board [WCGRB] will conduct a hearing and decide whether to confirm, set aside, or amend the original resolution of the dispute.
The outcome of this hearing will be communicated to the parties involved